Return and Exchange Policy

1. No Refund & Final Sale Policy

Thank you for shopping with us. Please note that all sales are final. We maintain a strict no-refund policy, and under no circumstances do we issue monetary refunds, cash returns, or credit card reversals. By completing your purchase on our website, you agree to these terms.

2. Custom and Personalized Jewelry

All custom-designed pieces, personalized jewelry (including nameplates, initials, and birthstones), engraved items, and resized rings are strictly final sale.

• These items are made or altered specifically to your specifications.
• They are completely ineligible for return, refund, or exchange of any kind.

3. Eligible Stock Item Exchanges

We allow size or product exchanges for standard stock items only (non-customized, unaltered items) under the following strict conditions:

• Equal Value Only: Exchanges are strictly limited to an item of the exact same monetary value. We do not provide partial refunds for lower-priced items, nor do we accept up-charges for higher-priced items under this exchange window.
• Timeframe: The exchange request must be initiated within 7 days of your delivery date.
• Condition: Items must be completely unworn, unaltered, and undamaged. They must be returned in their original packaging with all security tags and certificates intact. We reserve the right to reject an exchange if the item shows signs of wear.
• Shipping Fees: The customer is responsible for all shipping costs associated with returning the original item and delivering the exchanged item.

4. Damaged or Defective Items

We take pride in our craftsmanship, but if your jewelry arrives damaged during transit or possesses a manufacturing defect, please contact us at info@covetedkreationsbylatoria.com within 7 days of delivery.

• Please include your order number and clear photos of the damage.
• Upon inspection and verification, we will provide a repair or an exact item replacement at no additional cost to you.

5. Shipping, Delivery, and Lost Packages

We carefully inspect and securely pack every order. Once your package leaves our facility, possession and responsibility transfer to the carrier.

• Shipping Insurance: All shipments are dispatched via [Insert Carrier Name, e.g., FedEx/UPS]. Orders over $[Insert Amount] include mandatory shipping insurance to protect your investment.
• Lost or Delayed Packages: We are not liable for shipping delays, packages lost in transit, or stolen deliveries if tracking shows the item was successfully delivered to your address.
• Claims: If your package is officially declared lost by the carrier, you must notify us within 4 days of the scheduled delivery date. We will assist you in filing an insurance claim with the carrier.

6. Payment, Pricing, and Orders

By placing an order, you warrant that all payment details provided are valid and accurate.

• Pricing Updates: We reserve the right to change prices at any time without prior notice due to fluctuations in precious metal and gemstone markets.
• Order Cancellation: We reserve the right to refuse, limit, or cancel any order at our sole discretion. This includes orders with incorrect pricing due to typographical errors, or transactions flagged by our fraud detection system. If your credit card is charged and your order is canceled, we will issue a full reversal to your original payment method.

7. Limitation of Liability

To the maximum extent permitted by law, our store, its directors, and its employees shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from your use of our website or the purchase and wear of our jewelry.

• Maximum Liability: Our total liability to you for any claim arising out of or relating to your purchase shall not exceed the exact purchase price you paid for the specific item in question.
• Material Risks: We are not responsible for natural wear and tear, gemstone loss due to impact, skin reactions to specific metals, or damage caused by improper jewelry care and cleaning.

8. Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of [Insert Your State/Country].

• Dispute Resolution: You agree that any legal action, dispute, or claim arising out of your purchase or these terms must be filed exclusively in the state or federal courts located in [Insert Your City/County], and you consent to the personal jurisdiction of such courts.

9. Jewelry Care and Maintenance Disclaimer

Proper care is essential to preserving the integrity and beauty of your jewelry.

• Customer Responsibility: By purchasing from us, you acknowledge that fine jewelry is delicate. Damage resulting from exposure to harsh chemicals, perfumes, chlorine, ultrasonic cleaners, or strenuous physical activity is not covered under our defective items policy.
• Prong Tightening: For items featuring stone settings, we recommend regular inspections by a professional jeweler. We are not responsible for stones that fall out due to bent, worn, or damaged prongs after delivery.

10. Governing Law and Jurisdiction

These Terms and Conditions and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Texas.

• Dispute Resolution: You agree that any legal action, dispute, or claim arising out of your purchase or these terms must be filed exclusively in the state or federal courts located in Tyler, Smith County, Texas, and you consent to the personal jurisdiction of such courts.

11. International Shipping, Customs, and Duties

We offer international shipping to select countries. However, international orders are subject to distinct cross-border regulations.

• Import Taxes and Duties: All international shipments may be subject to import duties, customs taxes, and brokerage fees levied by the destination country. The customer is solely responsible for paying these additional charges. We have no control over these fees and cannot predict their cost.
• Customs Delays and Holds: We are not responsible for delivery delays caused by customs clearance procedures or local postal inspections in the destination country.
• Refused Shipments: If you refuse an international delivery to avoid customs fees, the package will be abandoned by the carrier. Because we maintain a strict no-refund policy, you will not receive a refund for the jewelry or the shipping fees.

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